Privacy Policy
Last updated: 1 May 2025
Overview
ChairShare ("we", "us", "our") operates the ChairShare platform, including chairshare.com.au and related services. This policy explains what personal information we collect, how we use it, and your rights regarding that information.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Note: This is a placeholder privacy policy. It will be reviewed and finalised by a qualified solicitor before commercial launch.
Information we collect
We collect information you provide directly, including:
- Name, email address, and phone number when you apply or register
- Payment information (processed securely by Stripe — we do not store card details)
- Booking and appointment information
- Communications with us (email, in-app messages)
We also collect information automatically when you use our services, including:
- Usage data and analytics (via privacy-respecting tools)
- Device and browser information
- IP address
How we use your information
We use your information to:
- Operate the ChairShare platform and process bookings
- Process payments and manage billing
- Send transactional communications (booking confirmations, invoices)
- Respond to enquiries and provide support
- Comply with legal obligations
- Improve our services
We do not sell your personal information to third parties. We do not use your customer list for our own marketing.
Data storage and security
Your data is stored on servers located in Australia. We use industry-standard security measures including encryption in transit (TLS) and at rest. Payment processing is handled by Stripe, which is PCI-DSS compliant.
Your rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, contact us at hello@chairshare.com.au.
Cookies
We use essential cookies for session management and authentication. We do not use advertising cookies or tracking pixels from third-party ad networks.
Changes to this policy
We may update this policy from time to time. We will notify registered users of material changes by email. The "last updated" date at the top of this page reflects when the policy was last revised.
Contact
Questions about this policy? Contact us at hello@chairshare.com.au.